Stayd (“Stayd,” “we,” “us”) provides software and operating services for short-term rental property management brands. Our platform helps the brands we work with manage their operations, marketing, and advertising, including advertising run on Meta platforms (Facebook and Instagram) through Meta’s Marketing API.
This policy describes what information Stayd’s software handles, how we use it, and the choices available to you. It covers stayd.co and the software services Stayd operates on behalf of its partner brands (including our application that connects to Meta’s advertising systems).
Advertising account data. On behalf of the property management brands we serve, our software connects to their advertising accounts (such as Meta ad accounts) to create, manage, and measure advertising. This includes campaign and ad configurations, ad creative content, budgets, and performance metrics such as impressions, clicks, and conversion counts. This data belongs to the brands whose accounts we service; we access it solely to provide our services to them.
Lead information. When a person responds to an ad run by one of our partner brands — for example, by submitting a contact form to inquire about property management services — the information they submit (such as name, email address, phone number, and property details) is collected by that brand and may be processed by our software to help the brand respond to and manage the inquiry.
Website information. If you visit stayd.co, we may collect standard technical information such as browser type, device information, and pages visited, including through cookies or similar technologies used for site analytics and, where applicable, advertising measurement.
We use the information described above to:
We do not sell personal information. We do not use advertising or lead data for purposes beyond providing our services to the brand that owns it.
We share information only as needed to provide our services:
We retain information only as long as needed to provide our services to the relevant brand, to comply with legal obligations, or to resolve disputes. When information is no longer needed, we delete or de-identify it.
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we handle. No system is perfectly secure, but we work to protect information appropriate to its sensitivity.
You may request deletion of your personal information at any time by emailing reid@stayd.co with the subject line “Data Deletion Request.” Please include the email address or phone number you used so we can locate your information. We will confirm receipt and process verified requests within 30 days.
If your information was submitted to one of our partner brands (for example, through an ad inquiry), we will coordinate with that brand to complete the deletion, or direct you to them where they control the data.
If you connected or interacted with our application through Meta and wish to have associated data deleted, the same process applies — email reid@stayd.co and we will delete data our systems hold that is associated with you.
Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.
We may update this policy from time to time. When we do, we will revise the effective date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Questions about this policy or our data practices: reid@stayd.co