Housekeeping Manager

Joseph Ellen Properties manages homes on Northeast Florida's coast, part of the 30 North family in Jacksonville and St. Augustine. Historic beach towns, a loyal owner base, and a standard of finish that our guests notice.

This is the job that decides whether a guest walks into a home that feels cared for. You are on the ground: turnovers between checkout and check-in, inspections, restocking, and catching the things that would otherwise become a one-star review: a stain, a burnt-out bulb, a smell, a missing towel set. When something is broken you are the first person who knows, and what you do in that hour usually decides whether the guest ever finds out.

We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the thing nobody asked for, that nobody would have missed, and that they will tell someone about. A guest mentions in a message that it is their daughter's birthday, and there is something waiting on the counter when they walk in. An owner asks a question on a Sunday and gets a real answer, from a person, before Monday. We do not measure this in a survey. We measure it in whether the person on the other end felt looked after by someone who was paying attention. Everyone here is expected to notice things, and everyone here is trusted to act on what they notice without asking permission first.

You sit in Field Operations and report into the operations lead for this market. This role is on the ground in Jacksonville, Florida, United States. You work every day with the guest experience team, the field operations team and the coordinators who schedule them: this is not a role where you are handed a queue and left alone. Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in six other markets, which is the closest thing we have to a promotion path.

• Turnovers inside the checkout-to-check-in window, to a written standard with photos
• Inspecting completed units and sending work back when it is not right
• Restocking consumables and keeping par levels honest
• Reporting damage and maintenance issues immediately, with photos, before the guest arrives
• Coordinating with the guest experience team when a fix will run past arrival
• Keeping your own schedule reliable: the turnover window does not move

Five values run this company, and we hire and promote against them.

See Something Do Something: if you spot it, it is yours. Nobody here is allowed to walk past a problem because it belongs to another team. Do What You Say: a commitment with a date on it is a promise. If it slips, you say so before it is late, not after. Own the Miss: we get things wrong. What matters is that you name it first, fix it, and make sure it cannot happen the same way twice. Nobody is punished for a miss they owned. Say the Hard Thing: kindly, directly and early. Silence in a meeting followed by a private complaint is the one behaviour we will not carry. Make It Better: leave the process, the property or the shift in better shape than you found it. Small improvements, constantly, beat big ones occasionally.

• Reliable transportation to properties
• Availability across the midday turnover window and on weekends, which are our busiest days
• A smartphone you can use for assignments and photos
• Experience cleaning or caring for homes, hotels or rentals to a standard somebody checked
• The eye to notice the thing that is not on the checklist

Apply here: it takes about four minutes on a phone. You will answer a handful of questions written to find out what you can actually do, upload a resume, and record a short voice note so we can hear how you sound with a guest. There is no cover letter and there is no portal account to create.

Every single applicant hears back from us, including a no. If we are not moving forward we will tell you, and we will tell you why. If you need an accommodation to complete this application, email careers@stayd.co: asking never counts against you.